Clinically reviewed: Wed 31 July

While you might have felt you met our initial eligibility criteria, this doesn’t mean you’ll be automatically eligible for treatment. Our clinical team review the online consultation you completed as part of your order. This clinical review looks at various aspects of your current health, medical history, conditions and medications you may be taking. This is then assessed against the specific weight loss treatment you ordered and whether it is safe for you to take it, including the risks of any interactions or side effects and the likely chance of a successful treatment outcome.

Unfortunately, we can’t provide individual reasons when patients don’t meet the clinical eligibility criteria.

If we’ve not been able to approve your weight loss order, we ask you to wait at least 6 months before completing another online consultation.