Logging in is now simpler. You don't need to remember a password: you can log in with a 6-digit code we send to your email.
How to log in
Go to the login page and enter your email address.
Tap Continue with email.
We'll email you a 6-digit code. Enter it on screen and you're in. (On iPhone, you can tap Open email app to find it quickly.)
If you usually log in with Google or Apple, just tap Continue with Google or Continue with Apple as before. The method you used last time is marked Last used.
Good to know
Each code lasts 10 minutes.
You can ask for a new code after 30 seconds. A new code replaces the previous one, so always use the code in your most recent email.
Codes are sent by email only. We can't send them by text.
The email starts "Hi there" rather than using your name. It's from us. We will never ask you to share your code, and that includes our support team.
Prefer to use your password?
You still can. Enter your email, then tap Log in with password instead on the code screen. You'll only see this if you've set a password. If you've forgotten your password, the reset option is there too, but you don't need a password to log in any more.
Troubleshooting
I haven't received my code
Check your spam or junk folder. Make sure the email address shown on the code screen is right. If it isn't, tap Wrong email? Change email address. After 30 seconds you can tap Resend to get a new code. If you have a password, you can also tap Log in with password instead. Still nothing? Get in touch and we'll help.
My code isn't working, or it says it's expired
Codes expire after 10 minutes, and each new code cancels the one before. Use the code in your most recent email, or ask for a new one.
It says my account is locked
To keep your account safe, we lock it for 1 hour after too many wrong codes. You'll see: "Your account has been temporarily locked after too many sign-in attempts. Please try again in 1 hour."
While it's locked, you can't log in with a code, a password or a login link from our team, and we can't unlock it sooner. Once the hour is up, ask for a new code and use the one in your latest email.
If you didn't try to log in, please contact us so we can look into it.
It's asking me to start a consultation, but I already have an account
We don't recognise the email you entered. You may have signed up with a different email address, or with Google or Apple. Go back and use that email, or tap the Google or Apple button. That way you won't end up with a second account.
It says you couldn't sign me in
We don't recognise that email address. Check you're using the email on your account. If you're new to Phlo Clinic, start a consultation from the treatment you're interested in.