Clinically reviewed: 10 December 2025
For all new Phlo Clinic weight loss patients, we need to verify your weight before we can safely prescribe your treatment.
If you’re transferring from another provider and requesting a higher dose, we may also need to confirm your previous prescription.
We ask for:
Weight evidence (3 x photos)
Transfer evidence (if relevant)
Ready to upload?
You can do this via an email communications you have received, or in your Phlo Clinic account here
Why do we ask?
These checks are required by UK clinical guidance and help us make sure your treatment is suitable, safe, and prescribed correctly.
FAQs
Is my information secure?
Is my information secure?
Yes. All photos and documents you upload are encrypted, stored securely, and handled in line with UK data protection laws. We only collect the minimum information needed to safely prescribe your treatment.
What do you do with my photos, and when are they deleted?
What do you do with my photos, and when are they deleted?
Your photos are used only to verify your identity, confirm your weight, and review any previous prescriptions as part of your clinical assessment. They are reviewed solely by licensed clinicians and are never shared with third parties or used for marketing.
Why might I be asked to upload evidence again?
Why might I be asked to upload evidence again?
Sometimes we need you to upload new photos even if you’ve already submitted them.
This usually means something important wasn’t visible or didn’t meet clinical requirements.
Common reasons include:
Only some of the required photos were submitted
The photo was blurry, dark, or cropped
Important details weren’t visible (e.g. weight reading, date, name)
The wrong type of evidence was uploaded
The image appeared filtered, altered, or edited
We understand this can be frustrating — clearer photos help us approve your order without delay.
If you’re unsure, please review the detailed guidance below or contact us at [email protected]
Detailed guidance
1. Weight evidence
We need three separate photos to confirm your weight:
Front-facing full-body photo
Side-on full-body photo
Photo of your current weight reading
These help our clinicians make sure the treatment is safe and appropriate for you.
✅ Your photos SHOULD:
Be taken today
Be clear and well lit
Show your full body and face
Be taken in lightweight, everyday clothing
Only include you
❌ Your photos should NOT:
Be filtered, edited, cropped, or altered
Be taken from old holiday or social photos
Hide or obscure any part of your body or the scale reading
Include other people
✅ Weight reading photo tips:
Stand on the scale facing forward
Make sure your feet and the number are fully visible
Avoid glare or reflections
Smart scale screenshots are fine if the weight is clearly displayed
2. Transfer evidence
(Only required if you're switching from another provider and requesting a higher dose than the starting dose.)
To safely continue your treatment, we need to confirm your previous prescription.
You only need to upload one of the following:
Option A: Photo of the dispensing label on your medication box
✅ MUST clearly show:
Your full name
Date prescribed
Medication name AND dose (e.g. 10 mg Mounjaro)
Option B: Screenshot of your previous order or prescription
✅ MUST clearly show:
Your full name
Provider name
Date of previous order / prescription
Medication name AND dose (e.g. 10 mg Mounjaro)
If your screenshot is long or split across sections, you may upload multiple images.
Need help?
If you're unsure what to upload or have trouble with your photos, please contact us at [email protected]
Clearer photos help us keep you safe and prevent delays in approving your order.