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All CollectionsFestive guidance 2024
What are some key dates I need to know for ordering this festive season?
What are some key dates I need to know for ordering this festive season?

Learn more about the last dates for consultation and dispatch over the festive period.

Updated over 3 months ago

Key date - 27 November 2024 (onwards)

  • Why is this important? You can order 2 x Mounjaro pens from this date to cover you for the festive season

  • When will I receive treatment? If ordered before 13 Dec, you will receive treatment before Christmas

  • What happens if I miss it? Treatment bundling is optional. You can continue to order monthly if you wish

Key date - 13 December 2024 (before 12pm)

  • Why is this important? The last recommended date for submitting your renewal consultation for pre-Christmas delivery

  • When will I receive treatment? If you submit your renewal consultation ON or BEFORE 13 December, you will receive your medication in time for Christmas

  • What happens if I miss it? We will continue processing as many renewal requests as we can up until the last dispatch date on Friday 20 December. Any renewal consultations received after 20 December will not arrive in time for Christmas

Key date - 20 December 2024

  • Why is this important? This is the last dispatch date for pre-Christmas delivery from our pharmacy

  • When will I receive treatment? Any renewal consultations submitted ON or BEFORE 13 December will be dispatched by Friday 20 December

  • What happens if I miss it? We will not be dispatching any weight loss orders for delivery between 20 and 26 December. The next earliest dispatch date from our pharmacy will be 27 December

Key dates - 25 & 26 December 2024

  • Why is this important? Phlo Clinic is closed

  • When will I receive treatment? Our team will not be processing consultations or dispatching medication deliveries on these dates

  • If you have an emergency please call 999 or if you require medical advice please contact NHS 111

Key date - 27 December 2024

  • Why is this important? If your order cannot be dispatched before Christmas, our next dispatch date will be 27 December. We will require you to “opt-in” to let us know if you will be at home to collect the delivery before 31 December

  • When will I receive treatment? We will dispatch any pending orders for patients who have opted-in on Friday 27 December for delivery before 31 December

  • What happens if I miss it? The next earliest dispatch date will be 2 January 2025

‍Key dates - 28 December 2024 to 1 January 2025

  • Why is this important? Consultations will still be processed but we will not be dispatching any weight loss orders for delivery during these dates

  • When will I receive treatment? The next medication dispatch date will be Thursday 2 Jan 2025

Key date - 1 January 2025

  • Why is this important? Phlo Clinic is closed

  • When will I receive treatment? Our team will not be processing consultations or dispatching medication deliveries on this date

  • If you have an emergency please call 999 or if you require medical advice please contact NHS 111

Key date - 2 January 2025

  • Why is this important? Phlo Clinic re-opens for business as usual

  • When will I receive treatment? Our team will process and dispatch all pending weight loss orders as normal from 2 Jan 2025. Due to high volumes, it may take up to 7 days for your order to be dispatched

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