Clinically reviewed: Wed 31 July
You might have more questions after reading our How do you deliver my weight loss treatment? and Unboxing your weight loss treatment delivery articles. Take a look at the most common queries and put your mind at ease.
1. What if I won’t be home for the delivery?
Because weight loss treatment needs to be kept at a constant temperature, we recommend you (or someone you trust) is at home to receive your delivery. If you’re not going to be home, you can agree a designated Safeplace with Royal Mail. You don’t need to sign for your order, but your post person will take a photograph to confirm a successful delivery.
2. Will my weight loss treatment spoil if I can’t refrigerate it straight away?
We package your weight loss treatment with sustainable Woolcool insulation and ice gel packs, so it maintains the correct temperature whilst in transit. We recommend refrigerating it as soon as you’ve taken delivery, and no later than within 12 hours of delivery - so long as it has been stored out of direct sunlight and under 30°.
3. What if something is wrong with my order once it’s been delivered?
If you think something isn’t right with your order, please get in touch with our Patient Care team and explain your concerns. The team will be able to advise you on next steps.
4. My weight loss treatment has an extended expiry date – is this safe?
Sometimes batches of medications are given an extended expiry date after the production process. This is handled by the manufacturer and the MHRA (Medicines and Healthcare product Regulatory Agency) - the Government agency responsible for this. Phlo Clinic are not responsible for these changes, but be assured any changes are perfectly safe and we’ll always clearly communicate these to you. Read more in our Understanding expiry dates article.
5. Is the Phlo Clinic packaging able to be recycled?
We’ve made our packaging as eco-friendly as possible. You can recycle our cardboard packaging and the Woolcool insulation can be reused in a variety of ways. The ice gel packs can also be refrozen and reused as you would any ice bag insert – super handy for picnics and days out when it’s hot!